Policies and Procedures

Cancellation Policy

 

Understandably, sometimes unexpected events occur in our lives. Please provide a minimum of 24 hours notice when cancelling or rescheduling your appointment, as it is not always possible to fill that time with less notice. If however, you are suddenly ill with vomiting, fever, diarrhea or other acute onset of serious illness or injury, please cancel your appointment. Cancellation or rescheduling must be done by call or text. A credit card will be securely stored, and failure to give at least 24 hours notice will result in full charge for the services booked. In the event of sudden illness or other serious emergency, charges for the appointment may be waived.

 

Late and No-Show Policy

 

If you will not be on time to your session, please call or text me right away. Due to other appointments, it may not be possible to extend the session beyond the originally scheduled time. You will still be responsible for the full session price, and depending on your arrival time, it may be determined that the session is considered cancelled. Failure to arrive for your appointment or notify me of your absence will also be billed the full session price.

Gift Certificate Policy​

Gift certificates have no expiration date, however you are encouraged to redeem them within 6 months of the purchase date. If a gift certificate is purchased during a sale promotion, after 6 months the certificate is valid for the purchase price only, and the client is responsible for paying the difference. If a client schedules and appointment with plans of paying with a gift certificate, they should notify the massage therapist when the appointment is scheduled. If an appointment is scheduled for a gift certificate, and is missed or “no-showed”, the gift certificate will be considered redeemed and is no longer a valid source of payment.

Additional Information

 

I value and respect your time commitment, and anticipate that you will do the same. Please arrive on time for your appointment, in order to discuss your goals for the session and give you the complete time scheduled. Drink plenty of water in the 24-48 hours prior to your session, and allow yourself the time after your session to rest and continue to hydrate. I promise to dedicate my full attention and energy to you during your session, please do the same for yourself, as self-care is more than just getting a massage, it’s a part of your daily routine.

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© 2018 by Zen O'Connor LMT, CD