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Policies and Procedures

Cancellation Policy

 

Understandably, sometimes unexpected events occur in our lives, and I do my best to work with you on these issues when something comes up. Conversely, I am making a commitment to you as a client and my time is equally valuable as yours. Both myself as the practitioner and you as the client shall be focused on your care during your scheduled time. Cancellations less than 24 hours from the scheduled appointment will require full payment, barring serious emergencies. Thank you for your understanding and commitment to our time together!

Deposits Required

 

I reserve the right to request a deposit or prepayment when booking services. It is especially likely that new clients for in home sessions will be required to pay a deposit. Appointment times are not secured until this requested deposit is paid, so timely payment is required in order to hold your appointment time. Deposits or prepayment are fully refundable unless the 24 hr cancellation policy has been violated.

$10 Off Referral Cards

 

If you love your experience, I encourage you to take some business cards and refer your friends and family! On the back of the cards, we will write your name. When they come in for a massage and present this card, they will receive $10 off their appointment, and you will receive $10 off your next session too! One discount per session, and the referring client will not receive their discount until after the referred client completes their appointment and payment.

Mind, Body, Spirit Care

 

The bodywork and spiritual support I offer is just one facet of your holistic wellness journey. In both aspects, emotional healing can be messy, often we find ourselves feeling everything more intensely as we bring our trauma to the surface to heal it. I highly recommend pairing my work with other supportive care such as working with a mental health specialist to further discuss your healing process. There are no guarantees on how spiritual and emotional healing will show up for you. Energetic healing can also work in unexpected ways, and there is no timeline or guaranteed results, just as with emotional processing, we do not get to control the process by which we heal and get our results.

© 2024 by Zen O'Connor LMT, CD

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